About Us

Introduction

With effect from the 14th January 2005, the Financial Services Authority (FSA) regulates the sale and administration of general insurance and pure protection contracts. Any insurer, intermediary or broker who wishes to transact general insurance or pure protection contracts must comply with the Conduct of Business rules as laid out by the FSA. As a company, the Asset Trust Group whole heartedly support this initiative and have made every effort to ensure we fully comply with the rules where required.

Should you have any questions about or regulatory status, or if you notice any errors or omissions, you can contact us:

By post The Compliance Officer
The Asset Trust Group
Trull Barn
Trull Farm
Tetbury
Gloucestershire, GL8 8SQ

About our Services

The Asset Trust Group, Trull Barn, Trull Farm, Tetbury, GL8 8SQ is authorised and regulated by the Financial Services Authority. Our FSA Register number is 308955. You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

Any information we provide you with does not constitute advice or a personal recommendation and you agree to make your own choice about how to proceed. We may ask questions to narrow down the selection of products that we will provide information on.

The parties to a contract of insurance covering a risk situated in the United Kingdom are permitted to choose the law applicable to the contract. All our policies are governed by English law. English law will also apply prior to conclusion of your contract of insurance.

How to Cancel – 14 day cooling off period

You have the right to cancel any policy purchased from us up to 14 days from commencement of cover. We will refund your money less a charge for the period you have been insured, unless your policy has been terminated following a claim in which case no refund will be due. We will not charge you an administration fee in connection with this cancellation. If you wish to cancel outside this period there will be no refund of premium available. The policy can only be transferred to another eligible vehicle for the scheme.

How to Make a Complaint

In the unlikely event that you are dissatisfied with our service in any way, we operate a comprehensive complaint handling service. In the first instance, please contact the person you originally dealt with. They will aim to resolve your complaint on the same day. Alternatively you can contact us:

By telephone 01285 841 555

By post Customer Liaison Department
The Asset Trust Group
Trull Barn
Trull Farm
Tetbury
Gloucestershire, GL8 8SQ

If you are not satisfied with the way in which the matter is handled, you are welcome to write to the Managing Director at the same address.

If you are still dissatisfied you can approach the following and ask them to review your case:

By telephone 0845 080 1800

By post The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London, E14 9SR

Via the internet www.financial-ombudsman.org.uk

Financial Services Compensation Scheme (FSCS)

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit, except for compulsory insurance, which is covered for 100%. Further information about compensation can be obtained from the FSCS.